Return & Refund Policy

1. All sales are final

All purchases from Grito Bay are final. We do not accept returns, refunds, or exchanges because of change of mind, personal preference, fit, or an incorrect size selected by the customer.

This policy does not limit any right or remedy that cannot be excluded under applicable consumer law.

2. Size selection is the customer's responsibility

Every product page includes a size chart with garment measurements. Before ordering, customers must review that chart and compare it with a similar garment they already own. The customer is responsible for selecting the correct size before checkout.

Measurements are taken carefully, but minor variations may occur between individual garments because of the manufacturing process. A sizing preference or a garment fitting differently than expected is not considered a defect.

We do not accept a return or exchange when the item matches the published size information within a reasonable manufacturing variation.

3. Eligible order problems

Contact us if your order arrives defective, materially damaged, or different from what you ordered. This includes receiving the wrong product, design, color, or size because of our fulfillment error.

Email support@grito-bay.com as soon as possible after delivery. To help us assess the claim, include:

• your order number;
• a clear description of the problem;
• clear photos of the item, packaging, shipping label, and defect or error; and
• any other information reasonably needed to verify the claim.

4. Available remedies

If we confirm an eligible problem, we may offer a replacement, repair, store credit, or refund, depending on the circumstances and applicable law. Where legally permitted, we may choose the remedy. If a replacement is available, it will normally be our first option.

Do not send an item back without written authorization from Grito Bay. Unauthorized returns may be refused. When we authorize a return for an eligible problem, we will provide instructions and, where required, cover reasonable return shipping costs.

5. Non-returnable items

Except where required by law, we do not accept returns or exchanges for:

• wrong size selected by the customer;
• change of mind or personal preference;
• fit, drape, color perception, or style preference;
• items that have been worn, washed, altered, stained, damaged after delivery, or exposed to odors;
• items purchased on sale, with a discount, or as part of a bundle;
• gift cards; and
• items that have been customized or altered after purchase.

6. Cancellations and address errors

Orders cannot be guaranteed to be changed or canceled after they are submitted. Contact support@grito-bay.com immediately if you notice an error. If production, fulfillment, or shipment has started, we may be unable to make a change or issue a cancellation.

Customers are responsible for entering a complete and accurate shipping address. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer, except where prohibited by law.

7. Contact

Return and order questions: support@grito-bay.com